Like many homeowners, you probably don't pay much attention to the water well unless there is an issue. And when a problem does occur, you want it fixed as soon as possible because you need water for your family every day. Investing in a well warranty protection plan provides peace of mind that problems with your well and water supply can be addressed without a huge bill. This is truly where forethought can save you both time and money when water crises occur.  But you also want to be sure that you can rely on the well protection provider to respond quickly in an emergency. Here are some questions to ask to help you make that determination.

Without a Well Protection Provider, Who Will Be There When You Need Them?

How can I reach you?

A well protection plan is only useful when you can reach the provider FAST, so find out how you can reach out for help. Is there a toll-free or local number to call? Can you make claims or inquiries online or by text? In addition to contact information, know when you can call.  Can you call 24/7/3665?  Emergencies happen at the most inconvenient times, so confirm that you can get help at night, on holidays and over the weekends. 

What is your emergency response timing?

Without a well protection plan, you may need to wait for callbacks, and a technician will likely not be available immediately. Ask providers how they handle calls, the typical response time, and average repair times. Will they reimburse you for a hotel room if the problem can not be resolved on the same day?  Be clear about who takes emergency calls and how customers are prioritized. Understanding the process ensures you get help when you need it and prevents surprises. 

Can I get references or see reviews?

The experiences of other customers can be invaluable when trying to determine whether a provider will be there when you have an emergency. Ask them for references, and do some homework to find out how other customers have fared. Check with the Better Business Bureau® and online rating and review sites to get a sense of how well the company responds to emergencies. See how long they have been in business, and whether they currently have happy Members who have been serviced well.

Are you checking for licensed and experienced professionals?

Anyone can offer well repair services, without being licensed, experienced, insured and bonded.  Will you have the time to investigate potential contractors for skill and reliability?  Does the warranty protection provider state that they only work with professional service partners with the proper credentials?  Knowing that your well protection firm is working with only the best technicians can provide peace of mind that they will be there when you need them, and will be able to solve your problem. 

Be sure that you can get emergency help for water well issues by turning to Well Guardian Corporation for a well protection policy. Since 2002, East Coast homeowners have relied on this well protection provider for comprehensive well warranty coverage that offers 24/7 emergency service. With an A+ rating from the Better Business Bureau and hundreds of satisfied customers, you can be sure they'll be there when you need them. Learn more about coverage by calling them at (866) 935-4273 or visiting them online.