Phones remain one of the most important business communication systems. Companies rely on them for in-office discussions, customer interaction, and client calls. As a result, you should have a reliable, high-quality connection. Many businesses are turning to VoIP phone systems. These setups provide advantages that traditional landline phones can’t match. Use this helpful guide to learn more, including ways your business will benefit from VoIP.

What Is VoIP?

Voice over Internet Protocol (VoIP) phone systems send calls via an internet connection rather than through a physical landline. They’re software-based, meaning they’re integrated into computers and mobile smart devices. Once a user downloads the software, call data is packaged, transmitted through the internet connection, and received by the recipient.

What Are Its Benefits?

Since VoIP phone systems are Internet-based, you’re able to enjoy a number of perks. Mobility and scalability are two of the most important. VoIP software can be added to any smart device. This means on-the-go employees can use it on their personal or business mobile phones to enjoy the benefits anywhere with an internet or WiFi connection. When your company expands, you can also easily add the software to new devices. Compare this with the costs and complications of extending physical landlines and buying new hardware to accommodate new employees, and it's fairly obvious why VoIP setups win out amongst many modern businesses.

VoIP phone systems also come with a wide range of amenities. Companies can create intricate call-forwarding systems to make it easier for callers to reach certain departments or individuals. With this feature comes digital concierge services to make call flow easier and improve the customer experience. VoIP can also integrate with chat features, video conferencing, dictation, and voicemail services, ensuring employees have all the tools they need for optimal communication.

Businesses in the Carmel, IN, area turn to Apex Telecom for their telecommunications needs. These professionals provide a broad range of communication services, including VoIP phone systems, cable services, and cloud services. They’re also proud to serve as an IT consultant for their customers. Their team offers routine maintenance appointments to ensure your systems are working smoothly and that your information remains secure. Call (312) 600-7036 to discuss communications solutions and service options for your office or business.