Unified communications systems allow managers to coordinate closely with employees and facilitates collaboration between team members. Deploying cutting-edge communications technology can even increase productivity throughout the organization and even reduce your operating budget. While systems may vary from one application to the next, below are three elements every unified communications system should include.

A Guide to the Elements of a Unified Communication System

1. Voice Calling

Traditional voice calls are still the cornerstone of any internal communication system. Modern communication systems use voice over internet protocol, or VoIP, to transmit calls, which offers lower costs and more advanced features.

Software-based calling gives employees virtual phone numbers that can be directed toward a mobile device or office handset. You may also receive transcripts of voicemails through email or text, which integrates voice calls into the rest of your system.

2. Messaging

Email and direct chat applications give employees an even more efficient mode of communication, especially on face-paced projects that involve close collaboration. Along with the ability to communicate rapidly, many chat clients allow team members to see who is available to speak at a given moment, which promotes rapid problem-solving and increases efficiency.

Usage of these tools has increased dramatically as more and more companies have shifted to a work-from-home model. As businesses adopt more flexible working practices, direct messaging will likely become an even more important component of unified communication.

3. Web Conferencing

Video conferencing facilitates face-to-face meetings with team members who may be in other offices or even different parts of the world. This has become even more important as small businesses adopt mobile working styles or work with contractors hundreds of miles away.

Traditionally, video conferencing equipment was very expensive to install and operate. However, VoIP technology, combined with the affordability of web cameras, has made web conferencing capabilities accessible to businesses of almost any size.

For over a century, Flair Data Systems has provided cutting-edge solutions to businesses throughout the Dallas / Ft. Worth area. By partnering with leading service providers, they deliver innovative solutions and industry-leading unified communications systems tailored to your unique application. Visit their website for more on their communications solutions, or call (214) 445-3500 to discuss your needs with a member of their team.