Loosing internet access repeatedly can be frustrating. At best, it’s a minor inconvenience when you want to stream shows or scroll through social media. At worst, it could derail your work projects, studies, or other important obligations. While there are many potential causes behind continuous outages, here are some of the most common explanations to consider.

A Brief Guide to Internet Interruptions

Are All Devices Experiencing the Issue?

When you have trouble getting online, test other devices in your home to see if they’re experiencing connection issues as well. If it’s only your computer that can’t get internet access, you may need to remove and reinsert the network card or reinstall the network card drivers through your device manager. Corrupt files, viruses, and malware can also cause internet outages on computers. If you’re unable to connect on any device, however, the problem could lie in your modem or router.

Could Your Modem Be to Blame?

Your cable or DSL modem can experience several issues. It’s possible the device could be outdated, broken, or have a loose cable. Try turning it off, removing the cable, and leaving it unplugged for 30 seconds to 2 minutes. Plug the cable back in and turn the modem on. If this resolves the issue, but you find yourself repeating this process often, it could be time for a new cable or a new modem altogether.

Is the Router at Fault?

If the modem fix above doesn’t work, you might have a problem with your router. The same issues with your modem can appear in your router, but you can troubleshoot the problems using the same technique as well. Turn it off, unplug, wait, and plug it back in again. Turn it back on to see if the issue is resolved. If you’re still unable to get internet access after trying all the steps above, it’s likely time to contact your provider.

If you have a newer modem and router, but your internet access is still unreliable, consider making the switch to Volcano Communications Group. Serving Amador County, CA, this provider offers high-speed internet and has been the trusted source for communications services since 1903. Their fast, reliable internet service is available for DSL and cable modems, and they are in the process of rolling out fiber in various areas. Explore their service packages online now or call (209) 296-7502 to discuss their options.