Whether it's an overheated transmission or engine stall, at some point, most drivers will need a towing company. However, it can be confusing to choose from the many roadside assistance providers. Here is what to ask the dispatcher before a truck is sent to help you. 

What to Ask a Towing Company 

1. What Are the Payment Options?

While most towing companies accept cash, credit, and debit cards, some may just accept cash only. Prevent any surprises by asking about all types of payments permitted. Inquire if cash transfer apps are acceptable. As a courtesy, some companies may take you to a nearby ATM to retrieve the money. If you are paying with cash, be sure to get a receipt. 

2. How Long Will It Take to Arrive?

The best roadside assistance firms will provide you with an approximate arrival time. Because most towing companies understand that stranded drivers don't want to wait hours for service, they will work hard to arrive within a reasonable time frame. Some will also provide updates when they are on their way or a few minutes from your destination. 

3. What Types of Trucks Are Used?

The most common types are flatbeds, integrated tow trucks, hook and chain, and wheel lift tow trucks. Each one has a distinctive role and is often based on the type of vehicle that will be towed. For instance, flatbeds are typically used for four-wheel and all-wheel-drive vehicles. 

The wrong type of tow truck can cause costly vehicle damage. Licensed and experienced towing drivers will know which one to use for your make and model. 

4. Are There Mileage & Destination Limits?

Some towing companies charge a flat rate, while others charge by the mile. Ask about any restrictions before they arrive. Also, if applicable to your situation, inquire about fees for towing to commercial businesses and other nonresidential properties to avoid any billing surprises.  

When you need assistance, turn to Ron's Service & Towing in Fairbanks, AK. They are committed to transparency, on-time arrival, and safe vehicle retrieval. Serving the area since 1963, the licensed and insured company has a fleet of top-quality trucks staffed by commercially trained drivers. You can count on them for 24/7 service and professional and friendly roadside assistance. They also offer automotive repairs performed by ASE-certified mechanics. If you need to schedule a tow, call (907) 456-4224. Learn more about their services online.