Juniper Research estimates that there will be 1 billion VoIP users by the end of 2017- so presumably, you’ve probably heard about-- or have considered moving to a Cloud Phone System for your business. 

It is important to note that Cloud Phone Systems are internet/network dependent so the smallest oversite can cause a heap of trouble with call quality. 

One such example is implementing static IP addresses.  This can be a subject of debate in the telecom industry, but as a rule of thumb, it is highly recommended to order a bundle of static IP addresses from your internet carrier prior to deploying a cloud-based phone system.  

First, let’s address the meaning of a static IP address and why it is necessary when deploying a VoIP solution.

What is a Static IP Address?

A static IP address is a permanent address on the internet, meaning the assigned numbers in the address will not change over time.

Why is it necessary to have a Static IP when deploying a Cloud PBX?

There are three main reasons why you should order static IP addresses when moving to a Voice over IP phone system.

1. Eliminates RTP Traffic Issues- Real-time Transport Protocol (RTP) is a network protocol that delivers video and audio over IP.  Occasionally, RTP can block traffic so a user will lose all inbound voice.  Having a static IP address will solve this issue because it can reliably reach its assigned host name, thus avoiding IP address conflicts.
2. Mobile Applications-  In order to take advantage of any mobile applications that your cloud phone system offers, you’ll need the static IP for the apps to function correctly.
3. Remote Access- a static IP address allows your cloud PBX system provider with remote access for router monitoring or troubleshooting.

ACC Telecom is a cloud phone system provider, headquartered in Columbia, Maryland and serves businesses throughout Maryland, Washington DC and Northern Virginia.