If you own a small business, you know how important it is to stay connected to your customers. However, hiring employees just to answer calls 24/7 is quite expensive. This is where voicemail, a basic phone service you may be familiar with, comes in. It allows people to leave recorded messages you can retrieve later. Recently, technology has progressed to provide us with voice-to-text or voicemail transcription service. Below are some insights about this feature.

What Is Voicemail Transcription?

Voice-to-text or speech-to-text is a feature used in many applications, such as virtual assistants and note-taking programs. As applied to voicemail, it allows you to read voice messages transcribed into text and sent to you as emails or SMS, depending on your settings. This is a phone service that is now offered by most providers to help keep you in touch with your clients.

Why Should I Get It?

Voicemail transcription allows you to streamline your communications. It is easier to track than regular voicemail, as lists can be generated with a touch of a button, allowing you to search, choose, delete, or mark any messages in a matter of seconds. It is faster to access, as you won’t have to listen to the entire message if you are looking for specific information mentioned. You also have the option to forward it to other people as an email, which might not be as easy with a voice file. Finally, this feature allows you to quickly sift through hundreds of calls to delete unimportant messages such as those coming from telemarketers.

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