Unless you have extensive telecommunications knowledge, you might not be too familiar with the details of PBX or SIP phone services. But as a business owner, understanding the differences between them can help you determine which one is best suited for your needs. That’s why today’s leading telecommunications professionals encourage you to inform yourself. The following guide sheds some light on key features of PBX and SIP services. 

Hosted PBX Doesn’t Require Extensive On-Site Equipment 

Hosted private branch exchange (PBX) services are designed to function with minimal equipment in your office place. PBX phone services employ a variety of methods to keep you connected with your clients, such as automated attendant services, call distribution, voicemail, and transfers. One benefit of this method is that since there isn’t special hardware needed on-site, your PBX service will continue running even in a power outage. However, the quality depends upon your connection, as well as the vendor you choose. 

SIP Phone Services Use VoIP to Connect

SIP trunking phone services work a little differently than PBX in that they use voice over internet protocol (VoIP) technology to enable a PBX service switch between internet and a traditional phone connection. This service allows for greater efficiency as calls can easily be routed to other sites where phone service is provided; it also turns your IP network into a voice service. However, one disadvantage of SIP trunking is that you may need to install additional hardware to serve as a PBX gateway to connect to your internet phone services if your on-premise PBX system is not inherently built for IP technology.

When deciding between SIP trunking and PBX services, keep in mind the size of your business. For larger businesses with a dedicated IT staff, a SIP service you can control in-house provides you a wide range of options to tailor it to your specific needs. However, for growing businesses, investing in PBX phone services can be advantageous, as it requires no new equipment installation and can be coordinated with a local business phone service provider off-site. 

When it comes to business phone systems, the experts from ACC Telecom in Columbia, MD, can equip you with a phone service that will help streamline operations. Whether you need a cutting-edge VoIP system or want to test the waters with cloud services, their staff will help you find an efficient and affordable solution. Call them today at (410) 995-0101, or visit them online for a complete list of their telecommunications solutions.