As a company, your choice in phone system will play a major role in how employees communicate with clients and access key information. Two of the most popular choices include Digital PBX (Private Branch Exchange), which are traditional in-office systems, and VoIP (Voice Over Internet Protocol), which works through the internet and forwards calls to your phone on the go. The phone service professionals at ACC Telecom in Columbia, MD, explain which option is right for you.

Should I Opt for a PBX or VoIP Phone System?

Scaling

If you have a growing company, it’s usually more advantageous to opt for a VoIP system since new phones can easily be added to your account. It also isn’t a hassle if you open a new office; it can all be done on the same system. But since PBX relies on hardware in the office, additional units are required each time you increase in staff, making it a fine option if you expect a static company size. 

Cost

While VoIP systems scale well and have lower upfront costs (due to a lack of major hardware), they can get more pricey if you have a large company since there will be a fee for each new phone. With PBX, you may pay a bit more at the start due to the installation, but over time, these systems tend to be less expensive since you’ll pay a relatively fixed price. 

Reliability

Since VoIP systems process calls over the internet, the phones won’t work if your server goes down. PBX is not reliant on the web, so it tends to be more stable. On the other hand, VoIP requires no maintenance, while PBX systems will need service visits, manual software updates, and other tune-ups over the years. Eventually, the hardware will have to be completely replaced, which isn’t a concern with VoIP.

For more information on which phone system is best for you, contact ACC Telecom. These experts will help install the perfect equipment for your company, whether that’s a cloud phone service or a traditional PBX setup. You can receive a specialist’s opinion by calling (410) 995-0101. Learn more about the company’s services, including IP surveillance camera systems by visiting their website.