With the introduction of Voice over IP, small businesses now have a variety of options when it comes to multi line phone systems.  Long gone are the days where every phone system presented is an on-premise, digital PBX system and you have to take out a small loan to pay for it.  Now there are budget-friendly PBX options and each one is unique in its own way.

Cloud Phone System

Cloud-based phone systems are by far the most popular phone system choice among small businesses.  Cloud phone systems utilize your existing bandwidth and include nationwide calling so you can eliminate your landline bill altogether, generally saving 40% on calling costs when compared to your typical landline service.  Cloud PBX systems also provide flexibility for user management so simple tasks can be completed in-house rather than calling your PBX provider.  Many features that normally cost extra with a standard, on-premise phone system are now included such as, Auto Attendant, Voicemail, Voicemail-to-Email, Music on Hold, Advanced Call Routing, Online Management Portal, Ring Groups, Paging, Automatic Failover, and more.  As long as your network and bandwidth are up to par with cat5+ cables, cloud-based phone systems are the best choice for most small businesses with under 10 users.

IP Phone System Software

IP Phone System Software is a unique type of system because it is a pure software-based PBX that can be housed on a server at your premise or in a virtual server environment.  One example of IP phone system software that has taken the PBX world by storm is the 3CX.  3CX does not charge per-user licensing or extension fees that you’ll find with cloud or digital phone systems.  Additionally, you’ll pay a very low annual fee (starting at only $149!) and receive call recording, video & web conferencing, mobile apps, softphones, chat, online management portal, and so much more.  This is an advanced PBX system for a fraction of the cost.  IP PBX server software is the best phone system choice for small businesses with over 10 users.

Digital Phone System

Yes, digital phone systems are still alive and well.  Digital phone systems are the best solution for small businesses that want longevity out of their phone system.  On average, most digital phone systems last 20 years, so they are a very reliable long-term solution.  That said, digital phone systems are not as flexible with moves, adds, or changes, troubleshooting, security enhancements, or adding advanced features, so long-term maintenance costs will be higher when compared to cloud or IP phone systems.  Digital phone systems are also the best phone system solution for small businesses that have cat3 cabling.

Since 1979, ACC Telecom has provided telecommunications solutions to businesses throughout Maryland, Washington DC and Virginia.  ACC Telecom offers Cloud-based phone systems, IP phone system software, and digital phone systems.  We love helping customers determine the best phone system for their small business.  It’s our specialty!  Contact us today for your free on-site consultation and price comparison with your current vendor.