Today’s phone services encompass a broad range of options to simplify operations for employees. One particularly convenient feature is voicemail transcription, which converts audio messages into text format. Here’s why you should consider this upgrade for your business. 

Why You Should Incorporate Voicemail Transcription in the Workplace

1. Simplified Access

If you’re using traditional phone services, it may be cumbersome to access your work voicemails from home. You’d likely have to dial a number, go through prompts, and enter a password. Voice over Internet Protocol (VoIP) makes the process easier since you simply need to be connected to the network to access your voicemail from a computer. 

Voicemail transcription makes receiving your messages even more efficient. You can have text messages or emails with the transcribed text sent directly to your device so that you can easily access them from anywhere and at any time. If employees have more access to their communications, they'll work better with customers and clients to provide more comprehensive service. 

2. Time Savings

Employees spend considerable time listening to voicemails. In customer-facing functions, such as customer service, representatives may dedicate a lot of time sorting through messages.

When voicemails are delivered in text format, reps can easily differentiate the messages that need attention from those that don’t. These time savings can help employees dive right into the work that matters at the start of each day.

3. Easier Recall

Clients, suppliers, and other key business relations may leave important information on voicemails. With traditional phone services, it can be easy to delete them mistakenly. 

Once you have them through text or email, however, you can keep them for as long as needed in case you have to refer back to them. Since they’re text-based, you can type in a word or phrase to search for a specific message without having to track it down by the date as you would with traditional voicemails.

If you’re thinking about upgrading to voicemail transcription or another enhanced phone service, turn to ACC Telecom. Serving Columbia, MD, and the surrounding area, this company has been in business for nearly 40 years and maintains an A+ rating with the Better Business Bureau®. Their team offers both on-site and remote technical support and flexible, personalized service for all businesses. Discuss your team’s needs by calling (410) 995-0101, or see their full list of business solutions online.