Modern businesses require versatile telecom solutions that aren’t bound to landlines. Many operations rely on mobile and remote employees, and products like softphones are becoming increasingly popular within competitive industries. These adaptive business phone systems can improve productivity and convenience for your employees, so review this brief guide to learn more.

What are Softphones?

A traditional office phone system connects to a physical landline managed by a telecom provider. Softphones are software-based and connect to the internet. 

These aren’t physical phones; instead, they’re desktop or browser-based applications that launch on a computer. They manage calls by transferring and receiving data over the internet and will function the same as a landline when connected to a microphone and speaker.

What Features Do They Offer?

Softphone applications look similar to standard phones. The screen displays a traditional number pad and intuitive call transfer buttons that you can click with your mouse. They're also responsive to cursor movements, and you can easily drag and drop incoming calls to connect with and transfer customers.

These systems store and save contact numbers and extensions so that everything is in one place. They also store voicemails when you’re away, and you can seamlessly redirect callers to colleagues at other branches with the click of a button. 

It's easy to connect team members for a conference call in real-time and record audio to revisit after a client meeting. Software isn’t limited to computers. Deploy the softphone application on your smartphone or tablet to enjoy the functionality when you’re away from the office.

What Are the Benefits?

Portability and convenience are why business owners love these business phone systems. They streamline communication so that employees can serve customers whether they’re at their desks and on the go. Built-in routing systems make it easy to direct callers to relative departments, cutting down on wait times. Customers and clients will have a better experience while working with your employees, and they'll likely recommend the company to friends and family.

If your company is ready for a softphone system, ACC Telecom in Columbia, MD, will help. These experts provide businesses with cutting-edge services to help them succeed in competitive markets. Since 1979, they’ve offered industry-leading solutions, including business phone systems and surveillance solutions. Visit their website to learn about all of their options, or call (410) 995-0101 to speak with an expert about your needs.