Business phone systems keep your company connected with customers, vendors, and partners. Today's devices offer a host of advanced features that can improve your team's efficiency. If your operation needs an upgrade, consider how these modern functions can help your employees succeed. 

What Phone System Features Should Your Company Have?

1. Mobile Twinning

Mobile twinning supports remote workers by allowing them to receive and place business calls from their mobile devices. The cellphone works as an extension of the office phone, allowing associates to be reached at one number from anywhere. This feature is particularly useful for team members who work from home part time or frequently travel to visit customers and clients. 

2. Automated Attendants

Even if you prefer business to be conducted by a live associate, having an automatic attendant can still be useful. An automated attendant can route calls appropriately using a simple menu to ensure callers always get in touch with the right individuals. This saves time by preventing workers from transferring calls and avoids caller frustration from getting bounced around. 

3. Voicemail Transcription  

One of the most sophisticated and convenient business phone system features is the ability to have voicemails transcribed. The messages can then be sent to associates via text or email. As a result, employees can quickly glance at a message and reread it as needed without having to keep replaying the voicemail to find the information they're looking for.

4. Custom Hold Music or Messages

Strengthen your brand identity by selecting customized messaging or music that will play when a customer is on hold. While your main goal should be to reduce hold times as much as possible, it’s useful to have engaging content for callers to listen to when an associate may need to look up information for them.

No matter which features you’re considering, ACC Telecom is your source for business phone systems designed to meet your unique needs. Serving a 50-mile radius around Columbia, MD, and Washington, D.C., this trusted communications company offers a range of services, including phone systems and security solutions. See their full range of business options online, or call (410) 995-0101 to discuss your company’s needs.