Unified Communications as a Service (UCaaS) refers to a business telecommunications service that connects multiple types of communication, such as phone systems, text messaging, video conferencing, and emails. There are many advantages for companies that adopt this service, and this guide will outline a few of them to help you make an informed decision about whether it is right for your business.

What Can a UCaaS Do?

UCaaS can be seen as a more advanced form of cloud-based internet systems like VoIP. VoIP and UCaaS both rely on the internet rather than a landline, so features are configured and accessible through cloud-based software. VoIP systems only offer telephone services, voicemail, video calls, conference calls, and some multimedia messaging. UCaaS, on the other hand, has these features as well as the ability to connect with emails, social media websites, customer relationship management (CRM) software, and more. 

What Are the Benefits of UCaaS?

Accessibility

Telecommuting is becoming more and more popular. Since UC relies on the cloud, it's accessible to anyone inside or outside of the office. Whether your employees work from home or travel, all the features will be accessible to them through a program or web client. Some providers have options that offer both. 

Communication

Because all forms of contact within your company are connected under the single umbrella of UCaaS, it will greatly increase employees' ability to communicate. For example, having someone's contact information from the phone system available within an email or instant message makes it that much easier for your employees to connect. This streamlined communication increases their ability to collaborate with one another for easier brainstorming or troubleshooting on projects.

Productivity

Having faster access to information economizes the time spent looking for names, contacts, or records. Since employees don't have to waste as much time switching between systems to find information, they can move through their task list faster. Similarly, if your CRM software is part of the system, employees can quickly pull up account information or order history and tend to a customer or client's needs right away.

If you're interested in implementing Unified Communications as a Service at your office, contact ACC Telecom in Columbia. For more than 40 years, they've provided dedicated and personalized telecommunications equipment for businesses throughout Maryland and Washington, D.C. Learn more about their UCaaS options or standard VoIP systems on the website, or call (410) 995-0101 to speak with a knowledgeable team member.