When running a business, your phone system can dramatically affect overall efficiency. For most small businesses, a softphone system is often the best option. These software-based systems rely on an online connection and are also known as "Voice over Internet Protocol," or VoIP, systems. They require specific software and a strong internet connection to run, and once that's all in place, employees can make calls just like they would with a landline. To better understand why they're so useful for smaller companies, here's what you need to know. 

How Small Businesses Can Benefit from Softphones

1. Accessible Anywhere

Because VoIP phone systems rely on software, they're compatible with numerous devices. Therefore, they can be installed on smartphones and computers outside the office. This allows employees who are telecommuting or traveling to send or receive calls no matter where they are. 

Many small businesses don't have dedicated receptionists to pick up every call that goes to the office; bringing the office with them via softphone will ensure they never miss something important. 

2. Feature-Rich

Smartphone systems can do much more than send and receive calls. They can also host audio and video conference calls, transmit multimedia messages, and auto-forward calls. 

With a traditional landline, these features are usually only available as an add-on service, and often at a higher price. Softphone systems provide these features at a much more reasonable price, giving small businesses a comparable leg to stand on against their competition. 

3. Scalable

Finally, this phone system can easily scale with your company and its growth. When you're ready to add personnel or departments, you'll only need to adjust a few settings in the software. You won't need to install a line physically on the premises. 

If you're adding new locations, you can easily get new phone numbers with a similar numbering scheme. Alternatively, if you ever need to scale down, you won't have to worry about scheduling an appointment with the phone company. It can all be done with just a few clicks and changing certain permissions. 

To implement a softphone system at your small business, contact ACC Telecom. Based in Columbia, MD, this telecommunications company has been trusted by companies throughout the state (and beyond) for more than 40 years. They're known for their personalized service, so whether you operate in health care or the auto industry, they'll find the best phone system for your company. You can learn more about their options on their website but if you have questions, call  or text (410) 995-0101.