Connectivity and communication are essential when it comes to running a business, and companies are constantly looking for ways to improve it. In the era of cell phones, office phone systems still play a major role, and the staff at ACC Telecom in Columbia, MD, want to share some of the telecom industry’s latest trends. Staying up-to-date on the latest technologies will ensure you’re on the forefront of telecom innovations and are getting the services you need.

3 Telecom Trends for Business Phone Systems

1. AI Monitoring

Artificial intelligence isn’t new to phone systems, but it’s never played a major role beyond serving as a menu attendant. Now, it’s being used to monitor call quality and provide on-demand analytics and quality control. AI systems can watch the data of your call, and if there’s a dip in the connection or low bandwidth, it can detect it and adjust as needed.

2. VoIP Inclusion

Hardline phones require too much maintenance and fail to deliver the quality needed for today’s businesses, which is why VoIP phone systems are taking over. They provide unrivaled connectivity since they run completely through the internet and cloud. Employees have access to more features, as well as unlimited access so long as they have a Wi-Fi connection where they are.

3. 5G Integration

5G networks continue to grow, and they’re headed straight to the workplace. These networks—which are 10 times faster than 4G—can significantly improve call quality and stability of business phone systems. This is especially important for teams working remotely or overseas, as call quality can drop. The benefits will also extend to mobile internet use, which has a variety of purposes in the workplace.

If you’re ready to upgrade your phone system, turn to ACC Telecom. They know how important communication is, which is why they have provided reliable service since 1979. Whether it’s installing VoIP phone systems or IP surveillance camera systems, they’ll work with you to ensure your business has everything it needs to succeed. Call (410) 995-0101 today to speak with a representative, and visit their website to learn more about their services.