Think texting for your business sounds crazy? You may be surprised to know that 90% of leads would rather receive a text message than a phone call. Additionally, 46% of consumers would prefer texting customer support instead of engaging in a voice call. With those numbers, it has never been more critical to invest in a business phone system with SMS communication, which comes with a wide variety of benefits.

Why Are Business SMS Communication Systems So Popular?

1. Faster Communication Times

Utilizing business phone systems with SMS communication helps speed up the time between business-customer communications. While many leads often screen phone calls and take hours or days to respond to emails, an impressive 90% of SMS messages are read within three minutes. Regardless of whether you use SMS for customer support or new sales, the technology has proven to be an invaluable tool when it comes to meeting needs and expectations in a timely fashion.

2. Recorded Communications

SMS also provides businesses with a consistent and reliable way to record communication with clients, customers, and leads. Whether you’re seeking a quality control method to ensure excellent customer service, want to look back at old lead follow-ups, or need written proof if ever legal issues arise, all inbounded text and picture messages will arrive in your employees’ email inboxes.

3. Surprising Affordability

Business phone systems with SMS communication are likely much more cost-effective than you may think. Many telecommunications providers offer a la carte services, allowing you to pay for only what you need. And since SMS doesn’t impact your existing phone numbers or calling services, you won’t have to worry about investing in a new phone system during implementation. 

4. Customized Automation

Business SMS communication can incorporate bots, which use Artificial Intelligence (A.I.) to automatically respond to incoming text messages. Auto-responses will include prompts, which help the bot decipher what the customer needs based on keywords. They can even be used as auto attendants to connect customers with employees within your company directory.

Interested in incorporating business SMS communication for your company? ACC Telecom is the go-to source for telecommunications equipment in Columbia, MD, and the surrounding areas. Providing businesses in the mid-Atlantic region with everything from security cameras to cloud phone systems since 1979, their team has the knowledge and experience to build a telecommunications package that meets your unique needs and budget. With an understanding of the importance of reliable technology, they install the best business phone systems and IP surveillance camera systems to keep your business operating safely and optimally. To learn more about ACC Telecom’s services and 90-day customer satisfaction guarantee, give them a call at (410) 995-0101 today or visit them online.