The COVID-19 pandemic has left many professionals needing to maintain effective communication with coworkers and customers while working from home. Fortunately, VoIP, or Voice over Internet Protocol, offers a simple phone solution that can keep remote employees connected. If you’re in the process of creating a telecommute-friendly workplace, below are a few reasons why your team should be equipped with a VoIP phone system.

5 Reasons Your Remote Employees Should Have VoIP

1. Expansive Communication Options

Traditional legacy phone lines use analog communication to transmit voices from end to end. VoIP transfers this data through the Internet, allowing for a more rapid, HD-clear, and cost-effective connection. Due to the Internet support, these business phone systems are able to transfer many other types of data at a reliable rate, including video, text, and e-mail. As a result, remote workers are able to unify all office communications through one convenient platform.

2. Maximized Mobility   

While employees may be working from home, they won’t necessarily always be at their desks to answer their phones. VoIP resources can follow them wherever an Internet data connection is possible. So if someone is on the road or traveling, they can have their regular work calls forwarded to their cell phone or join video conferences from their laptop.

3. Cost-Effective

VoIP phone systems are more cost-effective than conventional connections in several ways. For example, when it comes to installation, VoIP doesn’t require extensive wiring or bulky equipment. Companies also won’t rack up long-distance or data transmission fees, as this telecommunication only needs the already established Internet connection.  

4. Improved Call Management

VoIP phone systems feature intuitive call management capabilities that can help employees remain in control of all their communication activities. When a person isn’t able to answer their phone, for instance, they can set-up automated answering or call forwarding with ease. Other useful features include call recording, interactive voice response, and voicemail-to-email conversion.

5. Flexible Supervision

If you manage a call center operation, it can be challenging to oversee your team when everyone is spread out. VoIP systems, however, can be connected with integrated platforms that allow supervisors to monitor all calling activities from a distance. If an employee is having trouble with a call, you’ll be able to track the conversation in real-time and offer immediate assistance through text via a connected client, or inherent features like barge and whisper. 

Migrating to a remote workplace can be a less stressful experience when you work with the experts at ACC Telecom in Columbia, MD. This telecommunications company can provide all the resources you need to connect to your team, including VoIP phone systems. You can also count on these specialists to provide support if you run into questions about how to scale your system or optimize performance. To learn more about their services and telecommunications equipment, visit this provider online or call (410) 995-0101.