Federal law requires businesses to make their goods and services available to customers living with disabilities. Along with ensuring doors are wide enough to accommodate wheelchairs, you may also need to install handicap railings and provide additional training to your employees. Here is an overview of what every small business owner should know about the Americans with Disabilities Act (ADA).

3 ADA Requirements for Businesses

1. Low Counters

Any business with a cash register counter must have a portion that is accessible to customers in wheelchairs. One section at least 36 inches long should be no more than 36 inches from the floor. There should also be a clear space of at least 30 inches by 48 inches in front of the counter so disabled customers can move freely. 

2. Accessible Restrooms

Every business with public restrooms must provide accessible facilities. To make your facilities ADA-compliant, the space in front of the sink must be at least 30 inches by 48 inches. At least one toilet in each bathroom should be no higher than 19 inches. Accessible stalls should also be equipped with handicap railings strong enough to support those with mobility issues.

3. Digital Platforms

While architectural features get most of the attention, the ADA also mandates that business websites and mobile apps be handicap-accessible. This may include making text size adjustable, assigning alternate keywords to images, and including subtitles on video content. Also, use high-contrast colors to make websites easily legible for users with low vision.

With over 40 years of experience serving businesses throughout the Kailua-Kona area, Incom has the expertise to ensure your facilities are ADA-compliant. Their structural steel specialists produce custom-designed handicap railings, safety features, and everything else you may need. Visit their website or call (808) 329-1311 to discuss your next project.