NHTC understands the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are actively monitoring the health threat and following the guidance from local, state and federal agencies, as well as health experts.

In the current environment, the health and well-being of our customers and employees is a priority. Our offices are cleaned and disinfected throughout the day using CDC-approved cleaners; employees have supplies to wipe surfaces during the day; hand sanitizer is readily available; and we are educating employees on best practices recommended by the CDC.

In addition, NHTC encourages all employees and customers to always wash hands; cover a cough or sneeze; and stay home when sick. To help prevent the possible spread of COVID-19, we ask that if someone in your home is sick, please do not request a technician to come to your home.

We understand many customers are taking precautions and limiting face-to-face activities outside the home. For your convenience, NHTC offers an online bill pay system as well as our Smarthub app and we we strongly encourage you to use NHTC’s digital tools. You can manage your account by visiting https://nehp.smarthub.coop/Login.html, or download the Smarthub app from your app store. If you have not registered for a Smarthub account, it is simple and takes only a few minutes. Be sure to have your NHTC bill handy for account information to sign up.

With Smarthub you can make payments, report service troubles and view your account 24/7.  Also, please note that our night drop is available 24/7 for payment drop offs.

As always, the health, safety and well-being of our customers, our employees and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our customers as needed. We recognize that this situation is evolving rapidly, and we will continue to keep you informed should future changes to our hours or procedures be required. Please check our website and social media platforms for updates.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov

If you have any questions, please do not hesitate to contact us at 256-723-4211.

Thank you for your continued support.