In the past few decades, communication methods have evolved exponentially—from emails and instant messages to smartphone text messages with emojis and GIFs. While manners related to in-person communication may have been taught to you from an early age and you may have learned proper email tone over years in the office, phone etiquette is a grey area that has many of the latest generations opting for voiceless modes of conservation. Luckily, TSC of Wapakoneta, OH, has experience with all of these methods, having been in business as a telephone company since 1921. Here, they expand on their top three tips for being polite on your next call.

3 Phone Etiquette Tips From a Trusted Telephone Company

1. Don’t Forget to Make an Introduction

While in-person conversations put a face to a name and internet messages are linked to a complete profile, phone calls don’t leave much to go on outside of an area code. With this in mind, always introduce yourself at the beginning of a phone call. By saying “Hello, my name is,” and mentioning your business or reason for calling, the person on the other end of the line will feel more at ease and open to offering up information.

2. Mind Your Tone

Unlike text messages and emails, the tone of your voice will dictate the overall mood of your call, as well as the effectiveness of your motives. If you’re making a business-related call in the morning, don’t dial the number as soon as you get out of bed. Warm up your voice by talking out loud so you don’t sound groggy or indifferent. If it’s the end of the day and you’re tired or moody, smile while you address the person on the other line. This will instantly make your tone more upbeat and personable.

3. Avoid Interruptions

If you’re hanging out with friends at home or making a call in a public place, make sure to alert those around that you’re about to be on the phone. If you can, excuse yourself and go to a quiet place with fewer people. If someone interrupts you in person while you’re on the phone, apologize to the person on the other line and ask if they’d be willing to hold for a minute. However, try to avoid making the individual on the phone wait unless it’s a dire situation.

If you’re looking for a reliable phone service on which to practice your new etiquette rules, turn to TSC for help. This respected telephone company is proud to offer a wide range of telecommunications services, including internet and cable. For more information on their services, visit the website. You can also call (419) 739-2200 to reach a polite professional on the phone.