If you are a proud smartphone owner, you may have gone so far as to invest in a high-quality “shatter-proof” phone case. In many people’s minds, it’s a small price to pay for avoiding the cost and hassle of screen replacement. So what happens when the case that promised to protect your favorite device doesn’t deliver? If your so-called indestructible case fails, use the following guide to determine the best next steps.

3 Steps to Take When Your Phone in Its Case

1. Contact the Manufacturer

If a company sells a product that claims to prevent shattering, you might feel entitled to compensation for its failure. However, your chances of getting a new phone out of the deal are slim. While it might not seem fair, accidents happen, and the phone case company can’t afford to help everyone who claims their product was the problem. Still, if the manufacturer offers a warranty or guarantee, you might be able to tell them your story and get a refund on your purchase of the case—which you can put towards a screen replacement.

2. Use Your Insurance

Most smartphone companies offer insurance plans for their devices, given that you pay an additional fee when purchasing yours. If you didn’t invest in insurance, you may only be offered help within a certain time frame after the purchase, such as a year. Still, it doesn’t hurt to relay your story to one of their representatives—they may offer to replace the phone for a discounted rate.

3. Consider Repair Options

Unfortunately, if you want a brand-new phone, you’ll still have to pay a pretty penny, and opting for repairs through the manufacturer can result in weeks of waiting. In this case, your best option is to turn to a third-party phone repair company. They will likely be able to perform a screen replacement for a lower price and shorter turnaround time than the manufacturer. As long as you can find a repair company with a solid reputation and a guarantee on their work, this is almost always the most convenient route.

If your phone shattered in its case, try not to panic. Cellutopia Mobile Repairs of Douglasville, GA, is proud to offer a variety of cell phone repairs including screen replacements for smartphones. In business since 2002, they’re adept at dealing with design adjustments among electronics and helping tech users get their favorite devices back. To inquire about your cracked smartphone, call them at (678) 324-7031, or visit their website for more information.