Working with a superb off-site IT support team is crucial for any small company that hopes to succeed in this increasingly tech-driven world. Knowing what qualities a service provider should have will help you find the right fit for your needs. Beyond asking about basics like billing structure, industry experience, and recommendations from prior or existing clients, include the following three questions when shopping around. 

What to Ask Your Prospective IT Support Provider

1. Do You Offer a Service Level Agreement? 

Whether your server goes down or your printer malfunctions, you can’t wait forever for these critical issues to be addressed. Service level agreements (SLAs) or similar contracts delineate what exactly you can expect in terms of the scope, quality, and speed of services rendered. These forms should be clear about what metrics are used to evaluate performance and what the consequences will be if reasonable expectations aren’t met. They should also include a provision for periodic review so you can adjust to changing circumstances. SLAs are common, but not all providers use them, as some find that they hamper adaptability and innovation, so ask your candidate about their preferred model and what makes it worthwhile. 

2. Do You Also Supply Parts & Hardware? 

Many IT support providers handle software updates, security, data backup and recovery, cloud storage solutions, and remote monitoring. However, the ability to assist with hardware is also important. Technicians who are familiar with parts and components will be able to provide better advice about what equipment to buy. They can also help with installation and any troubleshooting down the road. Plus, rather than having various contracts with multiple suppliers and specialists, you can streamline operations by having one go-to expert. 

3. Do You Have Any Advice?  

Test your IT support candidate by asking for some practical advice. Explain your current business needs, organization, and network infrastructure, and solicit feedback on it. Ask them what they would do to improve or simplify your workplace. Not only will this give you an idea of their expertise, but it will also demonstrate their ability to communicate with you and walk you through problems. 

 

If you’re looking to strengthen your business with an expert IT support team, contact RadioActive in Kalispell, MT. These reliable and knowledgeable tech professionals have more than 60 years of combined experience in hardware and software repair and installation for an array of system types. They also offer cloud services, custom-built servers, networking and wireless help, and virus and malware defense. They provide assistance both remotely and in their shop. Reach out online or call (406) 257-5999 for a consultation.