Internet tech support is a great resource to help you get your technology back on track. However, sometimes seemingly large problems have easy solutions. That’s why it’s important to rule out those possibilities, so that you can get the most out of your time with your professional Internet provider. The tech experts at Delhi Telephone Company in New York recommend three DIY steps you should try before calling them. 

3 Steps to Take Before Calling Internet Tech Support

1. Check Your Plugs/Switches

When you are having an initial problem with your Internet or cable, it’s important to check that all of the cords are plugged in properly. Make sure to inspect all of the cables and wires to ensure they are inserted correctly. It’s also a good idea to plug another item, such as a lamp, into the outlet to ensure it isn’t broken. Lastly, make sure all devices are switched to “on.”

2. Close/Reopen Applications 

If an application is running slowly or has completely frozen, it’s a good idea to try closing it and opening it again. A slow program may need an update, so check your help menu to see if any changes need to be made. If the application has completely frozen, Internet tech support experts recommend pressing CTRL+ALT+DELETE (for Mac users: COMMAND+OPTION+ESC) to open your task manager. From there, you can force quit the application and start again.

3. Clean Up Your Computer

If you notice your entire computer is running slowly, even after you’ve turned it off, turned it back on, and closed and reopened your applications, there may be a larger issue. In this case, run a virus scan to see if any potential threats are slowing down your computer. While the scan is running, open your task manager to see if additional programs that you aren’t using are running. Once the scan is complete and the unnecessary applications are closed, restart the computer.

Sometimes the problem isn’t with the computer; it’s with the router or WiFi connection. In that case, make sure it’s plugged in properly and restart your WiFi to see if you’re having connectivity issues. If all else fails, it’s time to call your Internet tech support. Delhi Telephone Company offers comprehensive technical support for Internet, cable, and phone to their customers. Their knowledgeable support staff is ready and willing to help you with all of your troubleshooting needs. For more information on their available services, visit them online or call (607) 746-1500.