If you run a business, your phone system is likely a vital part of your daily productivity, connecting you with customers, coworkers, and vendors. To keep up with your operation, an upgrade may be necessary over time. Below are a few ways to know you need to update today.

How to Know When Your Business Phone Needs an Upgrade

1. Increase in Phone Traffic

When incoming calls overwhelm the system, you need to upgrade. After all, if customers can't contact you, you'll inevitably lose business. While extra lines can patch the problem, upgrading to better technology, such as VoIP, increases capacity affordably by relying on the internet for connectivity.

2. New Call Center

If you need a call center to handle customer communication, you must ensure representatives can field calls without the lines clogging up. Features like automated attendants, holds, transfers, conferencing, quality assurance recording, and agent status all make calling your company a smoother, less frustrating process for customers and staff alike.

3. Outdated Technology

If your phone system's hardware is so outdated that it's no longer manufactured, you'll likely have an issue getting support when there's a problem. You don't want calls to drop or not go through because your system is down, so update to new technology to avoid interruptions in business. Your upgrade can also include new features that weren't available on your old system, such as teleconferencing, automated menus, automated attendants, and headset enabling.

4. Multiple Locations

Adding multiple locations means needing a phone system that can accommodate the increase in capacity over distances. This also includes remote employees and those who may need to rely on technology, such as the Cloud, to get their jobs done. Satellite teams may also benefit from system apps that can be used on any smart device, as well as voice and video conferencing tools.

If you need a phone upgrade in Delaware County, NY, Delhi Telephone Company can help. Backed by 120 years of service, this company ensures its community is covered when it comes to phone systems, internet, cable, and home security. This provider is known for its unmatched customer service, and they also have strong ties to the community. Call (607) 746-1500 today to ask about their TV and internet bundle, or visit them online to learn more about their upcoming events.