Dealing with scammers is an unfortunate reality in the modern world. These offenders prey on unsuspecting users and con them into paying for unneeded computer services. Scammers masquerading as Dell®- and Microsoft®-certified employees have grown increasingly savvy in these attempts, even reaching out via phone in an effort to extract money. The best way to handle this is to recognize the signs, explain the computer repair experts at ComputerWerks in Fairbanks, AK. They’re here to share what you need to know.

A Guide to Dell® & Microsoft® Call Scams

1. How Does the Scam Occur?

There are several methods that phone scammers employ. Sometimes they’ll call you directly under the guise of an employee working for Dell or Microsoft. Sophisticated wrongdoers can even fake the number that shows up on the caller ID. After introducing themselves, they might ask to remotely access your equipment so that they can nefariously “create” a problem. Using other tactics, they can fill your screen with warning pop-ups that direct you to call them for help.

2. What Are the Consequences?

By using fraudulent tactics, scammers may convince you that you need unnecessary computer services. They’ll inform you that they can resolve the falsified problem after you pay them, and encourage you to send a one-time payment. In some cases, they might direct you to a website or request financial information directly. If they take control of your device, you might need a computer repair service if it’s been compromised in some way.

3. What Is the Best Way to Handle This?

Dell and Microsoft employees do not make unsolicited phone calls, nor do they request personal or financial details over the phone. They won’t request remote access to your device unless you report a problem independently and request assistance. If you receive a suspicious call, hang up immediately. You can also report these crimes to Dell and Microsoft, respectively. Both companies take these scams seriously and make aggressive efforts to stop the scammers.

If you’re concerned that your system has been compromised in any way, you can trust the computer repair professionals at ComputerWerks to help. They have extensive experience in diagnosing and fixing even the most frustrating technological problems. Their goal is to make sure your device is working properly, whether it’s a PC or a Mac—and they’ll have it back to you within days, not weeks. The store’s computer sales specialists can also help you select a new machine if you’re in the market for a speedier, up-to-date product. Visit their website to learn more about their computer services, or call them at (907) 451-4888 to speak with a friendly team member today.