For most people, buying a new computer like a Dell® desktop or laptop is a significant investment, which is why it comes with a warranty. The products are designed to last for a long time, but if yours breaks and requires computer services, you may be covered under warranty. Here’s a guide on how your warranty works.

Why You Need Warranty

Warranties serve to protect consumers against faulty products. They’re an assurance that what you purchased is working correctly, right out of the box. If there are factory defects or a component of the device prematurely fails, the manufacturer will repair or replace the defective product within the set period at no expense to you.

Most product warranties, like those for brand-new Dell products, are valid for one year. However, you have the option to purchase more comprehensive coverage, which extends up to three years. Sometimes, it includes extra features like original parts and next-day computer services.

What It Won’t Cover

Normally, issues arising from wear and tear, third-party products, accidents, negligence, or improper use invalidate the standard warranty coverage of your Dell computer. The same applies if the item is damaged in a flood, earthquake, fire, and other incidents classified as acts of God or force majeure. Similarly, finding foreign substances inside the computer, like sand or liquid, nullifies the guarantee.

Having an unauthorized person attempt to repair the malfunctioning unit will also void your warranty. Cracked screens and replacement of disposable components, including the battery, remain outside Dell’s scope of responsibility.

How to Make a Claim

Once you’ve established that the issue is the manufacturer’s fault, you can claim the warranty on your product if it’s within the coverage period.

• Register the Warranty: Complete the registration process on the company’s website so they’ll have a record of your product. Follow the step-by-step instructions for registering your device.   

• Contact Technical Support: You can either get in touch with a Dell agent or the authorized distributor where you bought the product. Whichever you choose, be ready with pertinent information such as place and date of purchase, service label, and symptoms of the issue.

• Have It Diagnosed: The Dell agent or technician may need to remotely access your computer to diagnose the problem and propose possible solutions for it. If left unresolved, they’ll recommend a trip to an authorized service center.

• Bring the Unit: Take the product in for comprehensive computer services. Sometimes, they can fix the issue, but if it requires parts to be replaced, you may have to wait longer for its repair. 

ComputerWerks offers a one- to a three-year warranty on Dell products purchased in-house. Headquartered in Fairbanks, AK, they provide a range of computer services, including repairs, IT support, and software installation, to clients throughout the area. They also offer an array of computer accessories. Schedule computer repair for your Dell product online or call (907) 451-4888 today.