Regardless of how well you take care of your laptop or computer, they will likely need repairs at some point. To save time and money from having to deal with the same problem over and over again, it pays to have your computer fixed and handled by a professional. Here are a few questions you should ask before hiring a computer repair professional.

4 Questions to Ask Before Hiring a Computer Repair Technician

1. What Are Your Qualifications?

Some vendors offer training programs on their products, so ask if the technician is certified to work on your specific device or has technical specialties on particular brands. Computers have different design structures and components that, if mishandled, can get permanently damaged. Knowing your repair technician is qualified can set your mind at ease.  

2. How Long Have You Been Repairing Computers?

A repair technician who has several years of experience is more likely to be familiar with different issues than a novice. If possible, ask for references to verify their previous work. You can also do an online search to read up on customer feedback.

3. How Much Do You Charge?

Many repair shops require a one-hour minimum charge, even if your device can be fixed in 15 minutes. Ask how long it will take to troubleshoot, and determine their service charges to see if it’s within the standard range. Before leaving your computer, confirm if there are extra charges or hidden fees, especially with replacement parts.

4. Do You Offer Guarantees?

Reliable computer repair experts will likely offer a service guarantee since they should be confident with their work and diagnosis. This warranty should cover replacement parts and labor costs for a certain amount of time. Make sure to read their warranty policy thoroughly to avoid any miscommunication.

If you need computer repair, Experimac Middleton in Massachusetts has the right tools and knowledge to help. Their technicians have extensive expertise with Apple^® products, and their work comes with a 90-day warranty. They are conveniently located across from Richardson’s Ice Cream at 149 South Main Street, Suite M, in Middleton. Call (978) 304-0134 today to speak with a friendly technician, or visit their website to learn more about their computer repair services, including data recovery and hard drive replacement.