Engaging with the public is an important part of running a small business. Being able to address customers’ needs and exceed their expectations will help build loyalty and generate repeat business. That’s why it’s important to implement business development practices that concentrate on helping employees excel at customer service. Below are a few tips to give your company a competitive edge when it comes to interacting with customers.   

How to Train Your Team to Offer Stellar Customer Service

1. Fill Employees in on All Aspects of Business Operations

Although all employees have specific job responsibilities, the time will come when they might need to field inquiries unrelated to their duties. To answer any questions customers might have, the staff should be well-versed in all aspects of business operations. Make sure to provide training sessions that focus on company objectives and the types of products and services offered. Knowing the big picture will make employees better prepared to offer informed answers to customers’ questions. 

2. Focus on Positivity in the Workplace

Regardless of whether employees interact with clients on a daily basis or from time to time, maintaining a positive attitude is important. For example, a customer might ask about services or products the company doesn’t offer. Instead of saying they aren’t unavailable, an employee should mention similar items, services, or additional ways the company can meet the customer’s needs.  

3. Use Real-Life Scenarios as Teachable Moments

Good employees should be prepared for any situation that might arise. As part of the business development plan, create a list of real-life situations staffers could encounter when providing customer service. Participating in this role-playing exercise will leave employees better equipped to stay calm, positive, and attentive when assisting customers. 

If you run a small company, the South Fulton Chamber of Commerce in South Fulton County, is dedicated to offering business development opportunities to help grow your operations. From networking events to business advertising assistance, there are several ways they will make it easier for your company to reach customers and cultivate rewarding partnerships with other business owners in East Point, College Park, Hapeville, Union City, Fairburn, Palmetto, Chattahoochee Hill, the City of South Fulton, Southwest Atlanta and the unincorporated area of Fulton Industrial Blvd. To inquire about membership, call (770) 964-1984. Visit the organization online for a closer look at their business development opportunities and Facebook for news alerts.