An electronic safe is a smart investment for securing cash, identifying documents, and valuables. Although the product is sturdy and doesn't require much maintenance, you might face some problems occasionally. Fortunately, most can be resolved with simple adjustments and safe repair. Here's how to troubleshoot common issues.

What Are Some Issues You Might Encounter With a Safe?

1. Lockout Mode

Entering the wrong codes multiple times may make the electronic safe beep rapidly and reject any future attempts—even correct ones. This means the safe has activated lockout mode, a setting that stops unauthorized users from repeatedly guessing numbers to access the safe. 

When this occurs, you won’t be permanently locked out. You typically only have to wait between 10 and 30 minutes before you can try again, depending on the model.

2. Automatic Relocking

Ever had a safe lock itself again after you input the correct code? An electronic safe will typically relock if you don’t open it in a few seconds. 

This is a security feature that prevents others from opening the safe long after the user has punched the code in. If you’ve been locked out, you can simply reenter the code to open the safe.

3. Dead Battery

If the keypad lights up but the lock won’t disengage, the lock’s battery may be dying. It likely has enough juice for the keypad only. You can follow the safe’s manual to replace the batteries. 

However, if the battery is completely dead, the safe won't be able to power the keypad, blocking access to the batteries inside the unit. When this happens, use the master key to open it. If you don't have the key, call a safe repair technician to do it for you. 

If you're facing problems with a safe, turn to Cohen’s Key Shop in New Haven County, CT. Since 1897, this locksmith has helped homeowners secure their properties and belongings. You can trust their staff to handle your safes and locks, no matter their condition. Visit their website to learn more about their services, or call (203) 397-3528 to get a quote on safe repair.