When someone calls 911 to receive emergency medical assistance, an ambulance is dispatched. Depending on the circumstances, the individual may be transported to the hospital via the ambulance. But what happens when you need non-emergency care and don’t have the means to get to appointments? In these cases, non-emergency medical transportation can get you there. Here’s what you should know about this important service.

4 Commonly Asked Questions About Non-Emergency Medical Transportation

What is it?

Non-emergency medical transportation, or NEMT, is the transportation of select populations of patients to and from medical appointments. These patients face barriers that prevent them from getting to their appointments by their own means. As for who qualifies, NEMT is a required benefit under Medicaid, and therefore enables individuals among low income, disabled, or elderly populations to receive access to care. Specific qualification requirements vary by state.

Why is NEMT covered by Medicaid?

Transportation plays a significant role in overall wellness, and as many as 3.6 million people cannot obtain the medical care they need because of transportation issues. These issues may include lack of vehicle ownership, long distances, and health conditions that prevent them from driving. Missed or delayed health care appointments can result in poorer health.

Which types of transportation are available?

In general, states must provide the most affordable means of transportation available, which may encompass public transportation. Yet, many individuals require wheelchair accessible transport with added safety features, in which case working with a dependable transportation company may be appropriate.

Which appointments qualify for NEMT?

As long as the appointment the patient is attending encompasses Medicaid-compensable services, NEMT should be covered. Examples of appointment types could include visiting with primary care doctors and specialists, mental health appointments, chemotherapy, and dialysis services.

If you or a loved one is seeking dependable non-emergency medical transportation in New York City, turn to Metro Luxury. Based in the Bronx, this trusted team offers 24/7 transportation services for doctor’s appointments and is equipped with a fleet of wheelchair accessible vehicles. Their team is also bilingual and provides an app so you can track your driver with ease. Learn more about their medical transportation online or call (718) 665-4900 to speak with a team member.