Regardless of the product or service you offer, when your company has the right phone system, operations run smoothly. Everything from internal communications to customer service inquiries can be processed clearly and efficiently. However, with so many different business phone service options available, it’s challenging to find the best one for your company. Before committing to a specific service, look into the following.

Essential Aspects of Choosing a Business Phone Service 

1. Features

Before you can decide on a phone service plan or provider, you need to know what’s necessary for your business. Most companies will benefit from basic features like caller ID, speed dialing, voicemail, and call blocking. However, for many, that may not be enough. If you have a larger company, you may need phone number extensions, call forwarding, multiple lines, and music on hold. Consider what your business does daily and start your search from there.

2. Customer Service

Like any product, a phone system can have its hiccups. If it’s acting up, the provider should offer troubleshooting assistance. Otherwise, you’ll be losing valuable time and money trying to fix it yourself. To get an idea of a company’s accessibility and quality of support, do some research. If most of the reviews you encounter are disgruntled, it may better to go elsewhere. Another tip is to look at their customer service hours; if these are limited, so is their assistance. 

3. Adaptability & Scalability

Whether it’s been two years or 20, all companies undergo a few changes. Sometimes it’s in the services offered, while other times it’s behind the scenes. For example, in the future, you may need more calling features or additional numbers; alternatively, you may need to scale things back. Another possibility is that you may need to branch out to a bigger office or multiple locations. Whatever the case may be, your business phone service should be capable of changing along with it. 

You should also note that whomever you purchase the phone system from will either require a maintenance agreement and/or charge you for making changes to the system, including things like changing a name or resetting a voicemail box. 

One of the nice things about a cloud-based hosted VoIP phone system is that your VoIP provider will make changes at no cost. Plus, they keep adding more features without you having to pay for an upgrade.

Since we sell both phone systems and hosted VoIP, give us a call. We’ll explain the differences in cost of ownership, including the cost of phone lines versus hosted seats. Call 954-786-8647 today. We’re always happy to assist.

Whether you’re expanding or just setting up shop, South Florida VoIP can connect you with a business phone service that best suits your needs. For 25 years, this Pembroke Pines, FL, telecommunications company has provided reliable and affordable phone and internet systems for those in the Tri-County area. They’re known for their thorough, impeccable customer service; not only will they help you find a plan, but they’ll also offer post-installation support! To learn more about their process, visit their website or call them today at (954) 786-8647.