Voice over Internet Protocol (VoIP) is an innovative communications technology that allows calls to be made via a mobile device, computer, or VoIP phone. Many workplaces have adopted this technology in lieu of landlines, which require more equipment and setup than VoIP systems typically require. This technology also offers other benefits, especially when employers know how to tap into useful features and functions offered by these systems. 

How Can VoIP Make a Workplace More Efficient?

1. Makes Receiving Voicemails Easier

With the proliferation of text and email, people these days are more reluctant to check voicemails. This is even true in a work setting, which can result in missed deadlines and opportunities. One great feature offered by VoIP is voicemail transcription. Instead of listening to each voicemail, staff can receive a transcript of the message via email. Not only does this prevent messages from being overlooked, but it also prevents miscommunication. 

2. Integration With Customer Relationship Management (CRM) Systems

CRM systems use comprehensive data on customers and their history with a business to improve interactions. VoIP and CRM systems can be integrated to greatly enhance the staff’s ability to serve customers. For example, upon calling a customer, an employee can instantly pull up relevant information on the CRM system to improve the outcome of the call. 

3. VoIP Systems Are Easier to Configure

Landline phone system menus are often difficult to navigate. Simple tasks, such as creating an outgoing greeting, can be too complex for staff to handle on their own. Conversely, VoIP systems operate similarly to computer interfaces, with clear menus and easy-to-understand directions. Staff can make changes to the system as needed without the need for additional instruction. 

Along with having a more efficient communications solution in your office, you should also have a more efficient process for dealing with communications providers. South Florida VoIP can help your business determine your exact needs when it comes to phone and internet services. From there, they’ll provide ongoing monitoring of your services to ensure you’re receiving the best prices and features based on your needs. Businesses in Pembroke Pines, FL, can call (954) 786-8647 today for more information. You can also learn more about their hosted VoIP services online.