Whether you have a general practice or a specialized clinic, if you manage a medical office of any sort, a robust and reliable communication system is paramount. If you’re currently operating on a traditional landline, it’s time to consider a Voice over Internet Protocol (VoIP) system. According to South Florida VoIP, it offers both flexibility and security that can accommodate practices of any size, no matter the focus. This Pembroke Pines, FL, telecommunication company has served the region for nearly 20 years, and they’ve seen how versatile the system can be for businesses in various industries. If you’re curious about how it can serve a medical office, consider the following. 

The Benefits of Having VoIP in a Medical Office

Expands Collaboration

Proper patient care depends on swift responses, and VoIP can facilitate that. Since it depends on an internet connection and computer software, it can go much further than simple phone calls. Your staff can set up group calls and video conferences much more easily without having to depend on a variety of programs or hardware. Provided they have the right application, they can even have their calls and text messages redirected to their smartphone. 

Seamlessly Integrates With Other Apps

Aside from communication, VoIP can streamline the management process too. The system can connect with a variety of scheduling, customer relationship management (CRM), and billing software programs. Doctors, nurses, and any other authorized personnel can access the relevant information quickly and as needed. Once the staff members become accustomed to this workflow, it will lighten their workload and ultimately boost their productivity. 

Useful VoIP Features

If you were wondering what specific VoIP features a medical office could use, these are some of the most useful:

• Auto Attendant: This feature presents callers with an automated menu for different doctors or departments. Once they make a selection using the alphanumeric keypad on their phone, they’ll automatically be redirected to the right number. They won’t have to rely on a secretary to do it manually.
• Call Routing: If someone is out of the office, this will temporarily reroute the incoming calls to a new number. Call-routing is useful for traveling staff members who would still like to be available.
• Find Me/Follow Me: Similar to call routing, this feature enables calls to be sent either simultaneously or in quick succession to many phone numbers. For example, you can set it so that the desk phone, smartphone, and main office phones ring all at the same time, or one right after another. It ensures the call will reach the intended recipient. 

For more details on how a VoIP system can serve your medical office, contact South Florida VoIP. Known for their dedicated customer service and expertise, they’ll be happy to answer any questions you may have about the installation or post-installation troubleshooting. You can learn more about their hosted VoIP service online, but if you’d prefer to speak to someone directly, call (954) 786-VoIP (8647) today.