For insurance companies, reliable communication is critical. Without it, it’s difficult for clients and colleagues alike to get the information they need to process policies and claims efficiently. Thankfully, many companies now use Voice over Internet Protocol (VoIP) as their primary business phone service. As South Florida VoIP explains, compared to traditional landlines, this internet-based service offers unparalleled convenience. For 25 years, this Pembroke Pines, FL, business has seen how it’s helped insurance companies thrive throughout the Tri-County area. Here are a few reasons why it’s so useful for those in the industry.

Why VoIP Is Great for Insurance Companies

1. Improved Accessibility

One of the most significant benefits of VoIP is that it can take calls on multiple devices. This means no more having to play phone tag with clients. The internet-based software for the service can be installed on cell phones, tablets, and laptops. As long as an agent’s device has this software installed, it can use the VoIP service.

In other words, if a client dials that number, employees can take the call regardless of their location. Since so many insurance issues are time-sensitive, every minute counts. Clients will always appreciate speaking to an agent ASAP.

2. Integrated Services

Because VoIP is dependent on internet-based software, it can seamlessly integrate with other computer programs and services, such as customer relationship management (CRM) software. These programs provide information and analysis on previous customer interactions.

For example, if a client is following up on something, the insurance representative can quickly pull up all the relevant information on the CRM. Having this readily available can shorten the duration of calls and improve the overall customer service experience since no one has to rehash the entire chain of events or search around for basic notes and details.

3. Team Collaboration

VoIP is also a boon to the workforce. Along with multi-device phone call capabilities, the software can also be configured for conference calls and multimedia text messaging. Employees can easily interact with a colleague from another department or branch. The recent increase in telecommuting has shown that having a dependable means of communication for your employees will make any transition smoother.

Whether it’s medical, automobile, homeowners, or pet insurance you’re providing, if your business is ready to switch to a more convenient phone system, call South Florida VoIP at (954) 786-VoIP (8647). You can trust they’ll set you up with a system that suits your needs as well as those of your clients throughout Fort Lauderdale, Hollywood, Plantation, Sunrise, and the surrounding areas. As you look ahead, their incomparable post-installation support will give you peace of mind. For more information about this business phone service, visit their website.