We recently had two new clients pay me to call Comcast for them and fix there accounts. Comcast was really playing dirty on both of them. You can’t make this stuff up and we find it hard to believe but since we on the phone calls we know it’s true. This is why you should always deal with a broker like South Florida VoIP

Customer 1 was a law firm that has been with Comcast for over 10 years. They had screwed up his outbound caller id that shows up on customers phones and were charging them full retail on internet speeds they did not even offer any more. Customer had 150MB Internet $249.95 and only needed 100MB internet and they told him he was not allowed to decrease his internet speed and renew his term. They also told him he was not allowed to cancel his TV even though he did not have a TV in his office as that would make his pricing go up. The rep then quoted me pricing for a 36 month term plan. When i asked him why he was trying to rob the customer he got upset, when i asked him to price it on a 24 month term without the TV and 100MB internet they came back at $337.00 a month instead of the $460.69 they were currently billing the customer. The rep also kept insisting the customer would be better served by signing a 36 month term for an additional $80.00 a month.

We don’t know where Comcast gets there calculators, they must be having them made special just for them and paying extra for them. lol 

Customer 2 was a very busy medical practice who had called Comcast 4 months prior to moving and the Comcast rep convinced them to sign a new contract at there old office by adding the letter “A” to there existing suite number and told the accounts payable person she had to sign it in order to place a move order in 3 months. The next month the customer received 2 bills for the exact same amount and Comcast refused to fix the second one as they said the accounts payable person had ordered it nor would the disconnect the old account unless the customer paid 36 months worth of early termination fee’s. We spent 10 minutes on the phone with Comcast HQ and they not only corrected the issue and refund the money for the second account they also gave the customer a free month of service.

You should note the customer had wasted 45 minutes every month on the phone with Comcast trying to correct this and got no place on something South Florida VoIP was able to resolve in the customer favor in less than 10 minutes.

Give us a call we’re always willing to help 954-786-8647 or 954-394-0998