Call centers operate on efficiency. Manually dialing numbers can take a significant amount of time that employees could otherwise use to make sales or provide customer service. Fortunately, a predictive dialer eliminates this step and allows your workers to focus on more important aspects of the job. Here’s a closer look at why you should ask a business phone service to add this feature to your call center.
How Does a Predictive Dialer Work?
A predictive dialer is a device that automatically makes outgoing calls to a list of phone numbers. It detects when the person on the other end answers and passes the call over to a live call center agent.
It uses an algorithm to detect busy signals, voicemails, and unanswered calls, so it can automatically move to the next number on the list without any input from the call agent. A predictive dialer usually dials multiple phone numbers at once to provide the best chance of getting an answered call quickly.
How Can It Benefit Your Call Center?
Call center operators spend a significant amount of the day dialing phone numbers, waiting for a response, and wasting time with busy signals or unanswered calls. A predictive dialer essentially eliminates those steps so that agents can spend most of their time talking to real people. The tool is especially effective when connected to multiple call center agents since it can dial several numbers at once and always have a live call for the next available representative.
For sales teams, this means getting more time to actually speak with real prospects and potentially close more deals. It can even be useful for call centers that deal with other types of calls, like customer service, so agents can spend more time responding to customers and providing quality care instead of putting customers on hold or manually dialing.
If you’re looking for a business phone service that can support your call center’s needs, contact 1stPoint Communications in Piscataway, NJ. They offer a wide array of solutions for businesses in the Atlantic City area and around the country. They provide call center solutions that can be customized to your specific needs, including predictive dialers to streamline your customer service or sales calls. Visit their website to see a full list of options, or call the business phone service at (212) 884-4400 to request a quote.