Third-party collection agencies are vital resources for businesses in a variety of industries, working with customers to fulfill their financial obligations and minimize the impact of defaulted accounts. While there are a variety of collection agencies to choose from, selecting a provider to represent your business is a major decision—one which can dramatically affect your own reputation and profit margins. Here are a few qualities to look for when selecting an accounts collection service.

3 Qualities You Want in a Third-Party Collection Agency

1. Extensive Experience

Providers with specific experience will have proven methods for collecting delinquent accounts, along with access to advanced technological solutions and accurate record-keeping processes. They will also have an in-depth familiarity with all of the legal restrictions and regulations governing their industry, enforcing ethical behavior on the part of their agents.

2. Convenient Technology Solutions

In today’s business world, you expect access to real-time reporting on all your financial assets. The best third-party collection services offer advanced technological solutions that make it easy to access your accounts, monitor the agency’s progress, and estimate the number of incoming payments. Before signing with a provider, ask to see their client dashboard to ensure it has the features and convenience you need.

3. A Professional Approach

Unprofessional collection agents who violate federal rules will negatively impact the reputation you’ve worked so hard to build. Collection is a difficult process, but the best services provide continuous training to all of their agents, who always present a professional image in every interaction.

From their headquarters in Cleveland, OH, Joseph, Mann & Creed offers third-party collection services and are committed to the highest levels of integrity and professionalism. For nearly 20 years, they’ve served clients across the country and throughout the world, establishing themselves as a leader for businesses in a variety of industries. Visit their website for more information on their background and experience, follow their LinkedIn page for news and updates, or call (216) 831-5626 to discuss your needs with a professional today.