From phone calls and video conferences to emails and web-based chats, there are many forms of communication in the workplace. When companies need to streamline these services, VoIP (Voice over Internet Protocol) and UCaaS (Unified Communications as a Service) are the top solutions. If you’re wondering which option is right for your needs, here’s a quick overview of how they work.

What Are the Benefits of VoIP?

VoIP first emerged as a low-cost alternative to traditional landlines. Using a special adapter, the service allows teams to make calls over the Internet. Since this option doesn’t require wired connections, new lines can be set up without costly installation, helping growing companies scale with ease as they take on new employees.

UCaaSWhile workers can use their wired telephones, they can also route calls to other devices, including personal smartphones and phones in other offices. With a traditional business phone system, staff would have to place calls on hold and manually forward them to other lines. VoIP systems, on the other hand, can automate call forwarding based on the user’s selections. These systems can also support audio recording, digital voicemail storage, monitoring, and conference calls.

What Are the Benefits of UCaaS?

VoIP is limited to voice communication. UCaaS encompasses all forms of communication. It utilizes online software to integrate all communication tools on a single platform. The service supports all types of software-based communication, including voice calls, video conferencing, and screen sharing. These various features are ideal for companies that have remote employees who need to stay in touch.

UCaaS is highly adaptable to fit the specific needs of a business. For example, the software can integrate with third-party platforms, such as content management systems and customer relationship management tools. Authorized employees can also securely join the platform through their personal devices.

Without UCaaS, companies traditionally had to use several providers to support their video, voice, and text communications. This platform streamlines these offerings so your business only has to work with one provider, simplifying operations.


Converged Network Services Group (CNSG) an AppSmart Company, is the Premier Master Distributor for the design and delivery of complete technology solutions. CNSG is committed to the core philosophy of earning business by building and maintaining true partnerships with every customer, partner, and supplier. This unwavering commitment to the success of our partnerships has enabled CNSG to be recognized as the fastest-growing Master Distributor in the industry. For more information about CNSG, please visit or connect with us on TwitterFacebook, and LinkedIn.