In today's world, it's difficult to do anything without internet access. Whether you simply read your emails, or you've got a small business specializing in digital content, being online is paramount. However, you need more than a connection itself; it must be reliable and suited to your needs. If not, it's time to change internet providers. For a better sense of when to do this, here's what you need to know. 

When to Find a New Internet Provider

1. Poor Wi-Fi Connection

If your Wi-Fi doesn't extend to certain rooms in your house or the connection is spotty overall, then you should reconsider your provider. There is a chance it could be the router itself; you may need to move it to a central location so that it's not obstructed by other furniture or appliances. You might also have to upgrade it; many older models can't support faster internet speeds. 

2. Subpar Customer Support

When there's a connection issue that needs troubleshooting or a billing discrepancy that's confusing, you should rely on your internet provider's customer service team. Unfortunately, that's not always the case. If you're constantly on hold or being redirected to other departments, you're essentially spending more time and money than the connection's worth. 

3. Slow Streaming Content

If you've had a long day at work, or you've scheduled a long tv marathon, there are few aspects more frustrating than a lagging streaming service. This is also true if the quality of the stream is blurry or pixelated. Investing in faster internet speeds should solve these problems, and if you're already on your current provider's highest tier, you'll need to look elsewhere.

When it's time for an upgrade, get in touch with Union Springs Telephone Co. For more than 65 years, this Union Springs, AL, communications provider has served rural residents and local businesses throughout Bullock County. As an internet provider, they offer high-speed internet for customers throughout their 900-square-mile service area. You can learn about their options online or by calling (334) 738-4400. Aside from internet access, they also offer phone and cable tv services, so don't hesitate to reach out. They're known for their customer service, so you'll be speaking to someone directly, not just an automated menu.