If you own or manage a business, reliable telecommunications are essential to productive and efficient operations. A PBX system is a private telephone switchboard that allows you to make both local and long-distance phone calls with ease by ensuring dependable connectivity. Here are some helpful answers to frequently asked questions about hosted telephone services.

4 FAQ About PBX Systems

What are they?

PBX, or private branch exchange, is a phone system designed to streamline business communications, enabling call waiting, call transfers, holds, and voicemail messaging. When a client or customer calls your office, they’ll have a series of extensions to connect to, whether that’s sales, service, accounts payable, or the executive suite.

How do they work?

PBX systems use voice over internet protocol (VoIP), transmitting phone calls digitally rather than over traditional phone lines. They also have unique IP addresses, which host calls and communicate with your telephone exchange. 

What does installation entail?

Since PBX systems rely on the internet, your business needs dependable wireless connectivity. Your telecommunications provider will install customized phones and a special router to directs calls to extensions or to any auto-attendant scripts you need to use. 

What are the benefits?

PBX systems let you use phones in multiple locations, including in other buildings and at remote sites. You can also connect cellphones to the system to take calls and review voicemails while off-site or on the road. They also have convenient voicemail-to-email features for transcribing messages.

 

Simplify your business phone systems with PBX solutions from AAV Security Systems. This locally owned and operated company also provides fire alarms, security cameras, and surveillance systems to clients throughout Greater Cincinnati and Northern Kentucky. Call (859) 384-4818 to get a quote or to book an installation. To learn more about how they will help you manage your telecommunications, visit them online.