Voice over internet protocol, or VoIP, is a popular solution among businesses. VoIP phone systems enable employees to make calls from anywhere at any time using an internet-connected computer or headset. These solutions can help to increase functionality, increase productivity, and even lower costs. Before you upgrade your business’s system, here are a few considerations to bear in mind to ensure you get the right fit for your needs.
What to Keep in Mind When Choosing a VoIP Phone System
1. Do You Need Managed or Hosted Services?
With managed VoIP, your organization will be tasked with overseeing the system. Some businesses choose to keep VoIP oversight in-house, but this usually leads to higher IT costs. With a hosted VoIP system, a third-party provider oversees all of your hardware, maintenance, and services for the utmost level of convenience. Most providers offer flexible cloud-based solutions to help your business select the services it needs, whether it’s simple telephone features or a complete, unified platform.
2. Which Features Will Your Employees Need?
Typically, businesses seek a range of features in their phone systems to accommodate typical processes. Conference calls, call waiting, and call transfers are standard features which can help your office run smoothly. Facilities with unique needs might seek out phones with special add-on features, including extra-large displays and speakerphone.
3. What Is Your Business’s Typical Call Volume?
The number of calls received can vary from one role to the next. For instance, a manager may only need three lines appearances, but customer-facing positions such as receptionists, customer service representatives, and other administrative staff may need up to 10. For staff with heavy call volumes, you should also consider investing in options such as queue systems, which keep track of caller position, and the ability to automatically record calls for quality assurance.
If you’re seeking VoIP phone systems or other telecommunications solutions for your business, turn to Plan B Technology in Hauppauge, NY. These experts specialize in voice, data, and IT services for small to midsize businesses and offer packages to suit each company’s unique needs. Their team offers both on-site and remote support, and is committed to providing ongoing assistance before, during, and after installations. Explore their business solutions online or call (631) 773-1150.