Facilitating easy communication with clients and customers is key to the success of any business. In the past, a simple phone system may have been enough, but today’s consumers expect more. There are tons of new features and options available that can improve the experience for them and your team. If you’re in the market for new telephone equipment, here’s how to make the best choice for your company.

What to Consider When Choosing a New System

Before choosing telephone equipment, you should consider how you currently communicate with customers. Are you taking calls only at your desk or on the go? For those who work from multiple locations, a virtual system offers plenty of functionality.

Consider how to improve the current experience. Are customers constantly waiting on hold for a receptionist? If so, you might consider a system with an automated reception feature to forward calls.

You should also consider the size of your team to ensure the system can accommodate everyone. Then think about extra features like voicemail, fax, and conference calling. If you use any of these regularly, make sure they’re included.

Benefits of VoIP Systems

telephone systemsVoIP phone systems have gotten increasingly popular in recent years. They provide voice calling and other features of traditional telephone equipment, but they run over the internet rather than phone lines.

These systems provide reliable calling and extra features, like voicemail and conference calling. However, they offer additional flexibility that you can’t get with landlines.

For example, they can reroute calls to remote workers or even connect to mobile devices. They’re also easy to install and offer affordable service for businesses of all sizes.


If you’re interested in a VoIP system or other telephone equipment for your business, Plan B Technology in Hauppauge, NY, can help. The communications provider offers cloud phone systems, VoIP calling, video surveillance, cybersecurity solutions, and IT support. The team handles everything from installations to ongoing support, so you don’t need to search around for additional service providers. Call (631) 773-1150 to discuss your needs, or visit their website to see a full selection of services.