At first, using a conventional phone system can seem like a suitable resource for any business. However, using a traditional landline could be harming the productivity of your business. Fortunately, VoIP (Voice over Internal Protocol) offers a simpler and more reliable way to stay in touch by transmitting data and voice signals over an Internet connection. Here are five ways that VoIP phone systems can help your team work smarter.

5 Ways VoIP Enhances Workplace Productivity

1. Refines Internal Communication  

VoIP phone systems allow users to seamlessly connect with coworkers through an easy-to-understand interface. Using a convenient cloud-based computer platform, people can immediately send messages or place calls to colleagues for fast, prompt communication. Some systems will even allow professionals to create video conferences so that no one wastes time hopping from boardroom to boardroom for meetings.

2. Decreases Routing Demands

With a traditional landline phone, a secretary or other office professional is usually the person responsible for answering incoming calls and directing them. By contrast, advanced VoIP systems make it easy to redirect calls and send responses without having to jump back-and-forth between each call.

3. Establishes Mobile Accessibility

VoIPIf you have business leaders or other essential staff members that leave the office, you might find it hard to reach them when they aren’t in the building. VoIP resolves this challenge by allowing companies to redirect calls to mobile numbers. With this kind of access, employees can text about work matters from any location.

4. Simplifies Scalability

As you add more employees to your team, you may assume that overall productivity will increase. However, setting up telecom equipment for each new staff member can require a lot of time and energy.

Rather than expanding networks, installing gear, and creating new infrastructure, you can switch to a VoIP phone system. Designed for easy scalability, you’ll be able to add or remove phone hookups as your company makeup changes.

5. Streamlines Customer Support

When people call your customer support line, VoIP can automatically pull information out of a database. This data will give your support team all of the details they need to speak to the customer personally and purposefully. With smoother communication, your team will end up assisting more callers and boosting customer satisfaction ratings.


If you’re ready to revamp your business with a VoIP phone system, Insight Direct has all the resources to take your telecommunications to the next level. Based in Hillsborough, NC, this IT services provider will strategically install new equipment to suit the specific needs of your company at a cost that won’t break the bank. Visit this team online to learn more about their cabling and IT services. To arrange a consultation with a specialist, call (919) 245-7881.