With so many communication options available for businesses today, some are hesitant to invest in dedicated phone systems. However, relying solely on email can potentially limit your customer base, and relying on a personal phone presents logistical challenges. Here’s why choosing a dedicated phone system is a smart choice for businesses.

4 Benefits of Phone Systems

1. Improves Customer Service

When customers have questions or concerns, they often benefit from speaking with a company representative directly. This allows you to clearly convey points and provide a human-centered experience for customers. They’re more likely to have a positive experience and keep patronizing your business in the future.

2. Grows Your Customer Base

Customers have different communication preferences; some would rather call than email or live chat. If you offer limited options, the customers that prefer phone calls may go elsewhere. A phone system is part of a robust communication plan that can help you reach and be available to as many as possible.

3. Provides Flexibility

phone systemsModern options like VoIP phone service can connect to various devices. Instead of being tied to a landline, you can forward calls to a mobile phone or app if you’re working on the go. You can also control when this occurs so you’re not constantly fielding calls during off-hours or vacation time.

4. Offers a Cost-Effective Solution

Some business owners shy away from phone service for fear of the cost. However, modern phone systems can run off an internet connection, so they don’t require extra lines or cabling that can drive the cost of traditional phone service up. Overall, the cost of service is likely to be less than the extra money you make by reaching more customers and providing better service.


If you’re ready to reap the benefits of business phone systems, contact Insight Direct. The company serves businesses throughout Durham, Raleigh, and Hillsborough, NC, offering office phone systems, business internet, and IT support. The team of talented specialists tailor telecommunications solutions to each client, so you can find the services that fit your exact needs and budget. Visit the website to see a full selection of services. To request a consultation, call (919) 245-7881.