Slow internet speeds should be a thing of the past—it is 2016, after all. But according to Horizon Telcom, a high-speed internet provider in Chillicothe, OH, many people are still getting bogged down by slow internet speeds when they’re online. And they may not even know it.

If you’ve been experiencing choppy videos and bad connections, Horizon says one of the following factors may be the culprit preventing you from enjoying high-speed internet.

Viruses & Malware 

Viruses and malware are so commonplace these days that you may not realize your computer is infected. These “bugs” can run in the background of your computer’s processes, slowing everything down, including the internet.

• How To Help: Run a verifiable scan on your computer to see if there is any malware hiding out. If there is, follow the appropriate steps to quarantine and remove it. Horizon Telcom highly recommends blocking these bugs from the get-go. That’s why they offer their customers spam and virus filters along with their high-speed internet packages.

Bad Wi-Fi Connection 

Sometimes, it’s not your internet that’s responsible for a bad connection, but a faulty Wi-Fi signal. Depending on your wireless router, your internet signal may not be able to reach certain parts of your home or business, making it difficult to enjoy a steady speed.

• How To Help: First check to see if you have a strong Wi-Fi signal on whatever device you’re using. If it’s low, you may need to adjust your wireless router until it strengthens. In other instances, a simple reset can bring your router back to speed. If you’re unsure how to get the best signal in your home, consult with an expert at your high-speed internet provider.

Service Package

One of the simplest answers behind a lagging internet speed is the service itself. If you haven’t upgraded your internet package in a few years, you may end up working with a speed that isn’t equipped for your current needs.

• How To Help: If your internet is running up to the speed you are paying for but still seems too slow, you may simply need an upgraded package. To get an idea of what speed fits your needs, compare the high-speed internet packages from Horizon Telcom.

If you’re ready for high-quality high-speed internet, you’re ready for Horizon Telcom. To learn more about their residential and business internet packages in Southern Ohio, visit their website. You can also call (740) 772-8200 to schedule a professional installation.