Consumers have more options than ever before when it comes to choosing an internet service provider. While it might seem like these providers are all the same on the surface, there is one area in which local companies excel—providing high-quality customer service. If you’ve ever wondered why it’s better to choose a local internet company, Horizon is here to explain. Their company has been the trusted service provider for communications in Chillicothe, OH, for more than 50 years.

Why You Should Choose a Local Internet Service Provider

1. Understanding of the Local Area & Its Needs

For national companies, it’s not always easy for customer service representatives to determine which services and rates are available in specific areas; the scope of service is simply too wide to pinpoint availability in every neighborhood and town. Horizon, however, has been serving southern Ohio for over a century. Their team knows the ins and outs of Ross County and as a local business, wants to help its clients thrive. For this reason, it prides itself on offering packages to meet the unique needs of homes and businesses throughout the area.  

2. Deep-Rooted Customer Appreciation

National companies have hundreds of thousands of subscribers. With numbers so vast, these providers don’t have to worry about losing a customer here or there. To Horizon, every single subscriber truly matters. They are committed to your satisfaction and want to make sure you know your business is valued and appreciated.

3. Personalized Attention

With such a vast customer base, national companies might struggle to keep up with requests and inquiries. Horizon, however, has the manpower to address each customer service request on an individual basis. Because they’re local, their response times might also be quicker than that of a nationally based company. Plus, you can ensure you’ll receive the utmost level of courtesy and professionalism, no matter which type of service you’ve requested.

When you’re seeking small-town service where you’ll be treated like a neighbor, not a number, look no further than Horizon. Find out why locals have been turning to this internet service provider for all of their communication needs for decades. Visit them online for more information, or call (740) 772-8200 to speak with a helpful representative.