A POS system, also known as a point-of-sale system, is how restaurants record transactions and make them easier to process, and you can usually find them on the table or near the register. However, these devices have limited life spans, and you should update them occasionally so that your business remains functional and efficient. Below are several indications your system is outdated.

When Should You Invest in a New POS System?

1. Sluggish Software

A customer's payment should only take a few seconds to complete, whether they slide their credit card or insert it into the reader. This ensures you can keep the line moving and avoid long wait times. However, when the system lags and doesn't process the information quickly, it is usually due to outdated software. While rebooting the system could provide a temporary reprieve, the device will eventually start to fail again.

2. Difficult to Use

If you find yourself struggling to explain how to navigate the POS system to new employees, the device may not be suitable for modern use. Older machines require complex operations to ensure the transaction goes smoothly, while newer technologies feature programs that handle most tasks automatically, requiring minimal assistance. They can efficiently calculate the totals from the order and supply them to the customer for payment.

3. Old Hardware

Equipment that’s over a decade old is technically out-of-date, especially when it relies on printed receipts and cash drawers. While this might work for your business, dealing with this hardware for every transaction can take considerable time. Newer machines feature contactless options that allow customers to finish their payment in a single step, boosting the speed at which they can pay. This gives a considerable boost to your customer service. 

4. Lack of Remote Access

Having to physically be in the restaurant to access the POS system can become a hassle and cause you to fall behind on tasks. This is especially significant if you have multiple locations and regularly travel between them. By upgrading to a newer system, you can make last-minute changes and submit quarterly reports easily. Plus, you can increase security by activating two-factor authentication and restricting access to a trusted few employees.

If you’re thinking about upgrading your POS system, contact Man in Green Inc., owned and operated by Dick O’Donnell of Gibsonville, NC. He’s one of the top merchant service providers in the Triad region and offers the best in credit card processing. He recognizes that every business is unique and will personalize his approach to ensure the system meets your specifications. Call (919) 760-5476 to schedule an appointment, and visit his Facebook page for additional tips on improving your business.