Businesses need reliable phone services. Whether you run a busy restaurant that gets dozens of calls for takeout and reservations every day, or a firm that relies on cold-calling and conference calls to do business, a phone system that works every time you need it is critical. The question is, should you install a traditional landline or transition to voice over internet (VoIP) calling? Both have their pros and cons, but comparing the following factors can help you make a decision. 

What to Consider When Choosing a Phone Service 

1. Internet Availability

VoIP phone service relies on strong, reliable internet in order to function properly. Without a strong connection, you could face dropped calls and poor sound quality. Landline phones, on the other hand, do not require an internet connection and will work even if the power or internet connection goes out. Switching to VoIP service may require making changes to your internet service as well, to ensure reliability. 

2. Where Your Team Works 

One of the advantages of VoIP phone service is that it is mobile. Most services only require using an app or a connection via desktop browser to make and receive calls from anywhere. If you have remote workers or teams, VoIP allows them to all connect using the same phone service wherever they happen to be. Landlines require a physical connection, meaning that they aren't ideal for teams that are spread out.

3. Plans for Growth 

As your business grows, you need a phone service that grows with it. Landline business phone services can be expanded to meet your needs, but it can be an expensive and arduous process. VoIP services are more easily scaled to meet your business's needs. In many cases, it is simply a matter of adding additional users, and does not require an investment in equipment or wiring. 

4. Functionality 

Business phone services do more than just allow calling. Businesses often need services like voice mail, three-way calling, call forwarding, and the ability to transfer calls, which both VoIP and landlines offer. However, VoIP systems tend to offer even greater functionality that can help streamline your company's functions. These include voicemail transcription, call recording, and even the ability to automatically integrate with CRM software. Depending on how your business communicates, these functions may be necessary. 

If you need reliable phone service for your Ashtabula County, OH business, reach out to GreatWave Communications. for help exploring your options. Since 1897, this Conneaut, OH-based residential and business telecommunications provider has offered reliable and affordable solutions for companies of all sizes.To discuss your needs, call today at (440) 593-7140 or learn more about their services by visiting their website.