A customer upgraded the internet at her home, but she still used her old Wi-Fi router. When she logged on to her high-speed internet to stream a movie, the video lagged, and when she walked to her backyard, her internet connection failed. She blamed her internet provider.

In most cases of slow service, though, it's the Wi-Fi router that's to blame. Wireless routers communicate with devices throughout your home to provide wireless access to the internet. Sometimes, they do not provide enough power to extend Wi-Fi to all areas of the home. And when high-speed connectivity doesn't extend throughout the building, service is inadequate.

“Standard Wi-Fi sometimes falls short, and connectivity and performance don't always extend to every corner of your home,” says Bart Hopkins, Network Operations Center and Security Coordinator at NHTC. In fact, research shows that more than half of broadband households experience problems with Wi-Fi.

A stronger Connection

With more users, more devices and more bandwidth-intensive applications, Wi-Fi needs to be better than ever before and accessible from anywhere in the home. 

It's not uncommon for Wi-Fi to not reach the basement, a distant bedroom or the backyard. However, Whole-Home Wi-Fi delivers outstanding Wi-Fi coverage and performance and makes hard-to-reach areas a thing of the past.

A big improvement

With NHTC's GigaCenter or GigaSpire BLAST router and Whole-Home Wi-Fi, internet coverage and performance improve dramatically.

“If you're having challenges with dead zones and poor connectivity in some areas of your house, Whole-Home Wi-Fi may be the best answer,” Hopkins says. The option creates a seamless Wi-Fi network, meaning the customer doesn't have to log in each time the device switches like they do with Wi-Fi extenders.

“It's not necessary to sign into a separate network just to use it,” Hopkins says. The Wi-Fi password automatically transfers when within range of the Wi-Fi satellite.

“Once you are connected to your Whole-Home Wi-Fi network, there is nothing else you need to do,” Hopkins says. “You can roam freely and securely in your home with any of your devices and not have to worry about losing your connection or dealing with poor performance.”

If technical issues arise, NHTC uses a sophisticated remote monitoring and diagnostics system that helps to quickly identify and resolve any problem. In most cases, the issue is resolved without having to send a technician to the customer's home.

Learn more about NHTC's Managed Wi-Fi, Enhanced Wi-Fi and Whole-Home options. Contact NHTC today to get the Wi-Fi experience you deserve — 256-723-4211.